• Excellent Service Design

     

    A lightpaper about how you can provide

    excellent service in your workspace

     

     

    Are you willing to be "bad" in the service of great? How well do you currently service your space?

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    Frances Frei, a professor at Harvard Business School and Anne Morriss came up with the Uncommon Service Theory, or better said how to be bad in the service of great; the theory states that the main obstacle to great service is the emotional unwillingness to embrace weakness.
     
     
     
    Find out more today!

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